Privacy Policy

1. Data controller

Xperts Connect L.L.C-FZ
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Please use the contact form on our website to reach us.

2. Scope

This policy describes how we collect, process, store and protect personal data when you visit our website, contact us, or use our services. It applies to all visitors and clients worldwide.

3. Data we collect

• Contact details you provide (name, company, email, phone)
• Case-related information you submit in expert report forms or calculations
• Account credentials and authentication metadata
• Technical data (IP address, browser, device, log files) for security and analytics
• Communication content (email, support tickets)

4. Purposes & legal basis

We process personal data to deliver our services, fulfil contractual obligations, comply with legal requirements, protect our legitimate interests (security, fraud prevention, service improvement), and — where required — with your consent.

5. Sharing & international transfers

We share data only with trusted processors (hosting, authentication, email, analytics) under contractual safeguards. Where data is transferred outside the UAE, we rely on adequacy decisions, standard contractual clauses or equivalent safeguards as required under the PDPL.

6. Retention

We retain personal data only as long as necessary for the purposes described, to comply with legal obligations, and to defend legal claims. Case files are archived in line with industry standards.

7. Your rights

Subject to applicable law (including the UAE PDPL and, where relevant, the GDPR), you have the right to access, rectify, erase, restrict or object to processing of your personal data, to data portability, and to withdraw consent at any time. To exercise these rights, please use the contact form on our website.

8. Security

We apply technical and organisational measures (encryption in transit, access controls, least-privilege roles, audit logs) appropriate to the sensitivity of the data we handle.

9. Cookies

We use strictly necessary cookies to operate the site, and — where applicable — analytics cookies based on your consent. You can manage cookies through your browser settings.

10. Complaints

You may lodge a complaint with the UAE Data Office or your local data protection authority if you believe your rights have been infringed.

11. Changes

We may update this policy from time to time. The current version is always available on this page.